Retail worker overcharges entitled customer on purpose: 'It made my day to inconvenience that guy like he did everyone around him in line.'

Author image for Christiana Maimone
Christiana Maimone • Freelance Writer
Jul 5, 2025 9:00 AM EDT

Real heroes don't wear capes – they work retail on Christmas Eve. The holiday season can truly bring out the worst in people. Just visit any store in the days leading up to Christmas, and you can see human nature at its most primal. People go hunting for the perfect gifts as if their survival depends on it, politeness and tact thrown out the window. 

For this Toys"R"Us worker, they had the opportunity to put an entitled, miserable customer in his place. The customer was rushing a woman in front of him in line simply trying to console her crying baby while buying her last minute gifts. When the ill-mannered customer reaches his turn in line, the brave retail worker decides to "accidentally" scan his expensive item 3 times, causing him to have to wait in an even longer line at the service desk to sort it out – instant karma. If you ask me, this is exactly the kind of holiday spirit I can only dream of witnessing. 

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    Cheezburger Image 10516798464
    via Getty Images (Unsplash+)

    The image does not depict the actual subjects of the story. Subjects are models. 

  • No matter how inpatient and inconvenienced you are, you don't have to make it everyone else's problem. Unfortunately, lots of people don't understand that, and they'll take it out on people just trying to do their jobs or other customers around them. Take it from this story, and don't be that guy. 

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    I'm sorry, you need to go to the service desk, sir.

    I was working at Toy r Us in the 1990's. It was Christmas Eve. Normally I worked in the electronics booth, but the lines were very long at check out so they asked me to work a register.
    via Larz60
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    It was 1 hour before the store closed, but we knew we had to work at least an extra hour after closing just to cash out the large amount of last minute customers.
    via Larz60
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    Christmas Eve was the busiest day of the season. I had worked there for a few years so I knew the drill and just embraced the holiday spirit.
    via Larz60
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    CIO DIGION 910
    via John Cameron

    The image does not depict the actual subjects of the story. Subjects are models. 

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    While cashing people out, I noticed a man in the back of the line. He was being r de to everyone around him. He was complaining that the store didn't have anything good for his son and he was settling on a rather expensive remote controlled car.
    via Larz60
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    As he got closer, he started complaining about the amount of items that the woman front of him had and that she should let him go ahead of her. She had a
    via Larz60
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    him go ahead of her. She had a small baby with her that was crying and she couldn't seem to calm it down so the ladt thing she wanted to do was hang atound in the stor any longer. She only had maybe 10 or 12 items, so it really wasn't that much.
    via Larz60
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    The woman behind him spoke up basically to leave her alone and remind him it was the holiday season, etc. She was pleasant about it and not at all ride. He then started on her.
    via Larz60
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    Cheezburger Image 10516797440
    via Nathan Anderson (Unsplash+)

    The image does not depict the actual subjects of the story. Subjects are models. 

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    He finally reached the front of the line, he handed me his credit card and told me to hurry up and insinuated I sucked at my job because the line was so long.
    via Larz60
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    What he didn't know is I scanned his remote controlled car 3 times. The car was a few hundred dollars (pretty expensive by 1990's standards). As I was giving him
    via Larz60
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    standards). As I was giving him the receipt and his credit card telling him to have a nice holiday, I "noticed my mistake." I stopped him and said that I was so very sorry, I and that I accidentally scanned his item multiple times.
    via Larz60
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    scanned his item multiple times. "This scanner sometimes does that and I am so sorry!" He looked at me as if I was the dumbest person he had ever met. He then told me to fix the problem fast.
    via Larz60
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    This is the best part. I told him I couldn't do anything after a final sale after the register had been closed and that he would have to go to our service desk to get the issue resolved. I gestured to the
    via Larz60
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    issue resolved. I gestured to the service desk and there were probably a dozen people in that line. The only way he could get his money was if he went and waited for a manager to handle the return. He was so ped.
    via Larz60
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    After he finally reluctantly went to the service desk the lady behind him in line said to me, "I feel like you did that on purpose." I advised that only a terrible person would do such a thing. As
    via Larz60
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    person would do such a thing. As she walked out she said, "we need more terrible people like you in this world." The next few customers expressed their approval of the situation as well.
    via Larz60
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    It made my day to inconvenience that guy like he did everyone around him in line.
    via Larz60
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    ResponsibleHuman64 Merry Christmas, you filthy animal. Bravo
    via ResponsibleHuman64
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    Clevertown WOW!! Mad respect, epic respect, cosmic respect. You are a friggin hero.
    via Clevertown
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    Different-Leg7609 I now have the Toys r Us jingle playing in my head. Nicely done!
    via Different-Leg7609
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    dedayyt "If I did it on purpose, I would've scanned it six times."
    via dedayyt
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    ICantSeeDeadPpl KARMA is real
    via ICantSeeDeadPpl
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    holograme14 Keep the change...Ya filthy animal
    via holograme14

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Tags

customer service wtf retail revenge retail worker black friday Memes entitled customers entitled tales-from-retail Reddit toys r us funny christmas eve parents
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